> Frequently Asked Questions
Frequently Asked Questions
1. Do you sell retail?
No. We only sell wholesale to approved Cassiani favors distributors.
2. Do you drop ship?
Yes. We can drop ship your orders directly to your customers with your company name on the UPS label. There are no fees for Drop Ships Other than published UPS shipping rates. We charge published UPS rates for all orders shipped.
3. Do you ship samples?
Yes we do.
4. Do you have volume pricing?
We currently have 2 prices .
A) full case prices.
B) broken case prices ( less than a case ).
5. Do you accept returns of merchandise that has been drop shipped?
Do you accept returns of merchandise that has been drop shipped?
Yes we do. If your customer is not happy with our product it may be returned. It must be in itís in original condition and in its entirety, we do not accept partial returns. Please note that they may return the favors at their own expense and you will still be responsible for the original UPS shipping charges when the order was shipped to them as well. You will receive a merchandise only refund after we inspect the goods and confirm they were returned in the original condition. A RETURN AUTHORIZATION IS ABSOLUTELY REQUIRED IN ORDER TO RETURN ANY GOODS. If an order is returned to us without written authorization credit will not be issued.
6. How long will it take for my orders to be shipped?
Most orders will usually ship within 1 - 3 business days.
(The items must be in stock).
7. I Registered to become a customer but I cannot access the site?
When you register to become a customer we first must review and approve your account . Then we will activate your login and password.
8. Do you give discounts off your price list?
Yes if you qualify. If you want more information e-mail us at firstname.lastname@example.org
9. How do you handle damages?
When a claim is made we will require photos of all the damages and will re-ship ups ground only, if they require any method other than UPS Ground we will have to charge you for the additional shipping charges. We offer replacements on damages or credit on the damaged pcs only and once a claim is approved replacements will be shipped out to your customer. DAMAGE CLAIMS WILL NOT BE PROCCESED WITHOUT PHOTOS OF THE DAMAGED ITEMS. ALL DAMAGE CLAIMS MUST BE MADE WITHIN 7 DAYS OR RECEIPT OF ORDER.
10. How do I know when my orders have been shipped?
Once we ship your order you will be e-mailed a UPS tracking #.
11. Do you have minimums?
We do not have minimum orders.
12. What method of payment do you accept?
We only accept credit cards. You do not pay online, after you place your order someone will contact you to set up a credit card on file.
13. When will I receive my final invoice?
When you place an order online it will not reflect shipping charges, after your order is shipped you will receive a final invoice VIA EMAIL that includes UPS shipping charges. We charge UPS published rates.
If you have any further questions please contact us @